Vibe Customer Insight | Customer Feedback Surveys and Consumer Insights

VIBE AI DATA MANAGEMENT SYSTEM

Delivering trusted data when you need it most

By combining our consultative experience with our Vibe consumer insight platform we can help create, implement and understand your complete consumer ecosystem. We can then connect and correlate your employee data to your customer data. This will help you to apply social, economic, behavioural, psychological and sociological data sources so you can understand your data in a multitude of ways. This helps to improve decision-making and performance gaining a competitive advantage by creating a focused customer-centric insights and actions.

VIBE SURVEYS

Getting to the heart of your customer’s issues

Consumer behaviour, choice and preferences are changing at unprecedented rates. Accelerated by recent world events, the ability to gather, interpret and act upon consumer insight has never been more paramount. Our customer surveys have been developed to help you strengthen the relationship with each customer at every touchpoint within your organisation.

Bespoke surveys with tailored questions, feedback loop and real-time collection
Feedback and analysis from hundreds of data sources including quantitative, image, video and voice
Global, national and industry benchmarking and best practices available
Supportive after-services linked to CX assessment and strategy

COMPANY DASHBOARDS

Insights that inspire action

Our customised dashboards make it easy to understand how your customer relationships develop over time.

EXECUTIVE REPORTS

Data to drive outcomes

We provide easy-to-use dashboards and sentiment analysis to assign scores to every piece of feedback, so you know where the gaps are in the customer journey.

We also monitor trends over time so you can see if the changes you make are having the desired effect in improving customer attraction, retention, loyalty and profitability.

See customer metrics by department, location and customer type
Monitor progress over time to benchmark and identify trends
Actionable insights so you can make informed decisions with confidence

CUSTOMER INSIGHT